Terms of Service

1 Introduction

About Brilliant Restaurant and the scope of these Terms

Brilliant Restaurant ("we," "our," or "us") is a premium dining establishment located at Vo Nguyen Giap Street, My Khe Beach, Da Nang City, Vietnam. We specialize in Vietnamese and international cuisine, offering dine-in services, takeout, private events, and online reservations through our website.

These Terms apply to all visitors, users, guests, and customers who access our website, make reservations, attend events, or dine at our restaurant. Please read them carefully and keep a copy for your records.

2 Acceptance of Terms

By using our services, you agree to these Terms

By using our website, making a reservation, or dining at Brilliant Restaurant, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. You also confirm that:

• You are at least 18 years of age, or have parental/guardian consent to use our services
• You will provide accurate, current, and complete information during any reservation or registration process
• You will maintain the security of your reservation confirmations and booking references
• You will not use our services for any unlawful or unauthorized purpose

3 Reservations & Bookings

How reservations work and guest responsibilities

Reservations can be made through our website, by phone at +84-236-123-4567, or via email at [email protected]. When making a reservation, you agree to the following:

• Accuracy of Information: You must provide accurate contact details including your full name, email address, and phone number. Incorrect information may result in the cancellation of your reservation.
• Table Holding Time: We hold reserved tables for 15 minutes past the booking time. After this period, the table may be released to walk-in guests without notice.
• Group Size: Online reservations accommodate up to 10 guests. Larger parties must contact our events team directly.
• Seating Preferences: While we make every effort to accommodate seating requests (oceanfront, private room, terrace), specific tables cannot be guaranteed.
• Special Occasions: Please inform us of birthdays, anniversaries, or dietary requirements at the time of booking so we can prepare accordingly.

4 Cancellation Policy

Free cancellations, late cancellations, and no-shows

We understand that plans can change. Our cancellation policy is designed to be fair to both our guests and our restaurant operations:

To cancel or modify your reservation, please:

• Use the cancellation link in your confirmation email
• Call us directly at +84-236-123-4567
• Email [email protected]

5 Private Events

Special terms for weddings, corporate events, and celebrations

Private event bookings are subject to the following additional terms:

• Deposit Requirement: A 30% non-refundable deposit is required to secure your event date. The remaining balance is due 7 days prior to the event.
• Cancellation by Client:
  • More than 60 days before: 50% of deposit refunded
  • 30–60 days before: 25% of deposit refunded
  • Less than 30 days before: No refund
• Cancellation by Restaurant: In the rare event we must cancel (force majeure, emergency), we will provide a full refund and assist in relocating your event.
• Guest Count Changes: Final guest count must be confirmed 7 days before the event. Reductions of more than 20% may incur additional fees.
• Outside Vendors: Outside decorators, photographers, and entertainment are permitted with prior approval. A vendor coordination fee of $100 may apply.
• Damage Deposit: Events over 50 guests require a $500 refundable damage deposit, returned within 7 days post-event if no damages occur.

6 Payment Terms

Accepted payment methods and pricing

We accept the following payment methods:

• Cash: Vietnamese Dong (VND) and US Dollars (USD)
• Credit/Debit Cards: Visa, Mastercard, American Express, JCB
• Mobile Payments: MoMo, ZaloPay, Apple Pay, Google Pay
• Bank Transfer: For private events and large groups

All menu prices are displayed in USD and include applicable taxes. Service charges of 5% may apply for parties of 8 or more. Gratuities are not included unless specified.

7 Guest Conduct

Expected behavior and our right to refuse service

To ensure an enjoyable experience for all guests, we expect the following standards of conduct:

• Treat our staff, other guests, and property with respect and courtesy
• Refrain from excessive noise, disruptive behavior, or harassment
• Do not bring illegal substances into the premises
• Smoking is prohibited indoors — designated outdoor areas are available
• Photography for personal use is welcome; commercial photography requires prior approval
• Pets are not permitted, except for certified service animals

8 Dress Code

Smart casual attire requirements

We maintain a smart casual dress code to preserve the elegant atmosphere of our restaurant. The following are NOT permitted:

• Beachwear, swimwear, or bare chests
• Flip-flops or rubber sandals (except in outdoor terrace areas)
• Excessively torn or dirty clothing
• Offensive graphics or slogans on clothing
• Non-service headwear (religious/cultural headwear is always welcome)

The Rooftop Sky Lounge has a slightly more formal dress code after 6:00 PM. We reserve the right to refuse entry to guests not meeting our dress standards.

9 Food & Beverage Policy

Outside items, corkage fees, and allergy information

• Outside Food & Drinks: Not permitted, with the following exceptions below
• Birthday Cakes: Welcome with a $15 cakeage fee (includes plating, cutlery, and service)
• Baby Food/Formula: Always welcome at no charge
• Wine Corkage: $25 per bottle for wines not on our list (maximum 2 bottles per table)
• Allergies & Dietary Needs: Please inform us at the time of booking. While we take all precautions, our kitchen handles nuts, gluten, seafood, and other allergens. We cannot guarantee 100% allergen-free preparation.

10 Children's Policy

Family-friendly dining with some restrictions

Children of all ages are welcome at Brilliant Restaurant. We provide:

• Complimentary high chairs and booster seats
• Dedicated children's menu with kid-friendly options
• Baby food warming service upon request

Parents/guardians are responsible for supervising their children at all times. For the comfort and safety of all guests:

• Children should remain seated during service
• Running or playing in dining areas is not permitted
• The Rooftop Sky Lounge is adults-only after 6:00 PM

11 Intellectual Property

Ownership of content and trademarks

All content on our website — including text, images, logos, graphics, menu designs, recipes, and photographs — is the property of Brilliant Restaurant and is protected by Vietnamese and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent. The Brilliant Restaurant name, logo, and all related marks are registered trademarks.

12 Limitation of Liability

Our liability limitations and disclaimers

To the fullest extent permitted by law, Brilliant Restaurant shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from your use of our services
• Loss of personal belongings — please keep valuables with you; we provide a coat check but assume no responsibility for lost items
• Allergic reactions — while we take precautions, we cannot guarantee allergen-free preparation
• Website interruptions, errors, or booking system failures beyond our control
• Force majeure events including natural disasters, pandemics, government restrictions, or other circumstances beyond reasonable control

Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.

13 Privacy & Data Protection

How we handle your personal information

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy. By using our services, you consent to our data practices as described therein.

We comply with Vietnam's Personal Data Protection Decree (Decree 13/2023/ND-CP) and applicable international data protection regulations. We never sell your personal information to third parties.

14 Modifications to Terms

Our right to update these Terms

Brilliant Restaurant reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

Material changes will be communicated via:

• Notice on our website homepage for 30 days
• Email notification to registered users (where applicable)
• Updated posting date at the top of this page

Your continued use of our services after changes constitutes acceptance of the new Terms.

15 Governing Law & Disputes

Jurisdiction and dispute resolution

These Terms are governed by the laws of the Socialist Republic of Vietnam. Any disputes arising from these Terms or your use of our services shall be resolved through:

1. Good Faith Negotiation: We encourage direct communication to resolve any concerns promptly
2. Mediation: If negotiation fails, parties agree to attempt mediation in Da Nang, Vietnam
3. Arbitration/Court: As a last resort, disputes shall be submitted to the competent courts of Da Nang City, Vietnam

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16 Contact Us

Questions about these Terms? We're here to help

If you have any questions, concerns, or need clarification about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +84-236-123-4567
• Mail: Brilliant Restaurant, Vo Nguyen Giap Street, My Khe Beach, Da Nang City, 550000, Vietnam
• In Person: Speak with our manager on duty during operating hours